Issue Refunds

Refund a whole team or a single payment from the Admin dashboard — and understand exactly what the registrant receives.

Refunds in Staty are processed through Stripe and sent back to the registrant’s original payment method. You can refund the full amount or a partial amount, and Staty updates the team’s paid balance automatically.

Before you start

• You must be an admin of the organization that collected the payment.
• Refunds can only be issued against payments that were actually collected (a free or unpaid team has nothing to refund).
• A payment can be refunded down to $0 total — across one or several partial refunds — but never more than what remains.

Option A — Refund a team

Best when you think in terms of teams (“refund the Warriors”).

1. Open the registration: Admin → Registrations → your registration (/admin/registration/:id).
2. Find the team in the teams table and choose Refund Team.
3. Pick how you want to refund:
   • Payments — choose Full Refund (every payment the team made) or a single specific payment from the list.
   • Manual — type a custom dollar amount to refund. If the team paid in several charges (for example a partial payment then a balance, or per-player checkouts), Staty automatically applies your amount across those charges — you can refund any amount up to the team’s total remaining.
4. Confirm. You’ll see a “team has been refunded $X” confirmation, and the team’s paid total updates on the page.

Option B — Refund a single payment

Best when you think in terms of transactions, or want precise partial refunds.

1. Go to Admin → Transactions (the Payments list).
2. Find the payment — it must be a positive amount that isn’t already fully refunded — and click Refund.
3. The amount is pre-filled with the remaining refundable amount. Leave it for a full refund, or lower it for a partial one (you can’t exceed what’s left).
4. Confirm. Once nothing remains, the payment shows Refunded, and a separate negative “refund” row appears in the list.

What the registrant receives

This is the part organizers most often ask about:

Whether the registrant gets any refund notification is controlled entirely by Stripe:

• Registrant emails are collected at checkout, so Stripe already has an address on file.
• Stripe will email a refund notification only if your organization’s Stripe account has that setting enabled: Stripe Dashboard → Settings → Customer emails → “Refunds.”
• If that setting is off, no one is notified — so if you want the registrant to know, either turn it on in Stripe or message them directly.

How a refund affects the team’s spot

In a paid division, a team only holds a spot (secured or waitlisted) while it has at least a partial payment. So a refund can change a team’s standing:

• Refunding a team back to $0 makes it Pending — it releases its division spot.
• The freed spot can automatically promote the next paid waitlisted team, and that promoted team is emailed a “you’re in” notification.

See Payments Lifecycle for how paid, waitlisted, and pending fit together.

Removing a team you refunded

You can’t remove a team that still has an unrefunded payment — Staty blocks it (“already paid $X”) so you don’t accidentally delete someone who’s owed money. The order is:

1. Refund the team (Option A or B), then
2. Remove it from the teams table.

Removal is reversible — see the Deleted teams → Restore section on the registration admin page if you need to bring a team back.

Test mode

If the registration is in Test Mode, refunds run through Stripe’s test environment — no real money moves. See Test Mode.

Next Steps

• Payments Lifecycle — how payment and capacity states relate
• Accept Registration Payments — connect Stripe and set pricing
• Manage Registrations — review submissions and capacity